Shipping Policy

Thank you for shopping with Qe Zero! We are committed to delivering your orders with care and ensuring a smooth delivery experience. Please take a moment to review our shipping policy before placing your order.

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Processing Your Order (Handling Time)

After you place an order, our team will begin processing it within 1–3 business days (Monday through Friday), excluding Sundays and holidays. During peak seasons or holidays, processing may take slightly longer, but we always aim to ship your order as quickly as possible.

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Delivery Timeframe

Once shipped, orders typically arrive within the following timeframes (Monday through Friday) GMT-08:00 Pacific Time USA & Canada:

Please note: These timeframes apply to business days only and do not include weekends or public holidays.

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Total Delivery Time

Your order's total delivery time = Handling Time (1–3 business days) + Transit Time.

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Order Deadline

Orders placed before 5:00 PM Pacific Time (GMT-08:00) on business days will be processed the same day. Orders placed after this time will be handled on the next business day. For the fastest delivery, please order before the cutoff time.

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Shipping Locations and Charges

We currently ship to:

• All U.S. states

Shipping fees are calculated as follows:

• Orders equal or over $100  → Free Shipping

• Orders between $1–$99 → Shipping cost $7.99 Standard Shipping

Shipping costs (if applicable) will be shown at checkout before you complete your purchase.

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Shipping Carriers

We partner with trusted carriers such as USPS, FedEx, and UPS to ensure safe and timely delivery, depending on your order’s size and destination.

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Tracking Your Package

Once your order is dispatched, you’ll receive a tracking number via email.
Please allow 24–48 hours for tracking information to update in the carrier’s system.

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Accuracy of Shipping Information

To avoid delays or lost shipments, please make sure your shipping address is correct before submitting your order.
Qe Zero cannot be held responsible for delivery issues caused by inaccurate or incomplete addresses provided by the customer.

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Changes or Cancellation Requests

Need to change or cancel your order?
Please contact us as soon as possible at:

• Email: contact@qezero.shop
  

• Phone: +1 (323) 999-2844

We’ll do our best to help, but once processing begins, changes may not be possible.

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Missing or Damaged Deliveries

If your package is missing or arrives damaged, please notify us within 48 hours of delivery.
Keep the original packaging and send us photos — this will help us resolve your issue quickly.

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Returns and Exchanges

For more details, please visit our Return Policy page on our website.

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Need Assistance?

Our Customer Support team is here to help:

• Email: contact@qezero.shop
• Phone: +1 (323) 999-284
• Live Chat: Available on our website

• Address: 2228 Barry Ave, Los Angeles, CA 90064, United States